I claimed this blog on Feedster tonight. One of the links that I clicked on didn’t work. Instead of giving me an ugly 404 Error, Page Not Found, they served up a wonderful page with their own template and great text. “We just revised our site,” it read, “We can’t find that page. We’re sorry. Really.” Frequent readers of this blog will know that I love polite error messages but it doesn’t matter how polite the message is when the missing page makes the customer irate. Tonight, that’s how I felt when the page that enabled me to sign up for Feedster was just not there. In fact, there was an “Aren’t we cool?” edge to the error message that really rubbed me the wrong way — no, you are not cool when your login page is nowhere to be found, and you just sound stupid.

Robbin
LunaMetrics

This entry was posted on Friday, December 2nd, 2005 at 9:48 pm and is filed under Conversion Science. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.