How we decreased our bounce rate by 25 points | LunaMetrics

How we decreased our bounce rate by 25 points

/

Our old website had one of the worst bounce rates I ever see. (And the design was so 1999….)

Prior bounce rateNevertheless, I put up with it for a long time, because who has time to write and design a new site?   That is, until I tried usertesting.com, a story I wrote about last summer. (The short version: it was one thing to see the bounce rate in GA and know in your heart of hearts that you have to fix it. It was quite another to hear people tell me that the only site we were neglecting, our own, was significantly less than wonderful.)

The redesign took almost an entire year. Let’s face it, customers came first. But as we did the redesign, we listened very closely to the things that we heard in our first set of user tests. The most important lessons they taught us were the same ones we try to teach our customers:

  • They wanted to understand what we did immediately (i.e. within five seconds)
  • They wanted text they could skim
  • They wanted to see pricing
  • They wanted to know more About Us

New Site bounce rate 1 weekSo we worked it (and it was hard — we wanted to create text that customers could scan, but not lose rankings.  We wanted to talk About Us but not be All About Us.)

At this point, we have only a week of data. Not exactly statistically significant, but I can see that our bounce rate for the site (i.e. not including our blog) went from somewhere in the high 60’s to somewhere in the low 40’s. (I highlighted the comparisons in the two screen shots.) We did the identical user tests as before, and while we still got some criticism, we also got a lot of compliments.

More later, when we have more data. I am especially looking forward to see if/why/whether the decrease in bounce rate on blog pages keeps up too.

Robbin

Our owner and CEO, Robbin Steif, started LunaMetrics twelve years ago. She is a graduate of Harvard College and the Harvard Business School, and has served on the Board of Directors for the Digital Analytics Association. Robbin is a winner of a BusinessWomen First award, as well as a recent Diamond Award for business leadership. You should read her letter before you decide to work with us.

  • http://ifdebug.com Alistair

    Robbin,

    Do you have a screen shot of your old site you could post, so we can see a comparision of how ‘neglected’ it was compared to your new one which is performing so much better?

    Al.

  • Robbin Steif

    Hmm, what a nice idea, Alistair. I will see what I can do for you….

  • Federico Munoa

    Congratz for your new design. The only thing that I would change, would be the Search Bar size, but it´s just my opinion, just 1 user.

    Best Regards.

  • Sarah Catherall

    Oooh, very Sexy new web site! Not been here in a while as I subscribe through RSS to your blog.

    Prompted by your latest entry I came to see… Very smart and neat!

    • Robbin Steif

      @Sarah, So glad you like….

  • http://www.the-omni-man.com Adam Greco

    I also would like to see a before/after screenshot. Also, if you can, please post more data when you have it! Thanks!

    Adam

Contact Us.

LunaMetrics

24 S. 18th Street, Suite 100,
Pittsburgh, PA 15203

Follow Us

1.877.220.LUNA

1.412.381.5500

getinfo@lunametrics.com

Questions?
We'll get back to you
in ONE business day.