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The New Features of Facebook Timeline: A Guide for Businesses

Facebook begun rolling out Timeline for brand pages recentely, which presents many opportunities for brands to showcase themselves on Facebook like never before. The new format will be pushed live to everyone on March 30, but for now, you have time to get comfortable with the layout, add content and prepare for when you either choose to publish Timeline for your Page or hold out till March 30th. Here’s a comprehensive guide to all the new features Timeline for Pages offers your business with this new layout.

1. The Cover Photo: This feature is already well known among the Facebook community since it’s already incorporated as a feature of Facebook Timeline for Profiles. Now brands can use a Facebook cover photo at the very top of their Timeline to show a new, striking visual layer to their offerings the moment a fan lands on your Page. Is the cover photo the death of the Facebook landing page/fan gate? Most likely yes, but not just because of the cover photo but due to the removal of a default landing page when a user initially lands on your Page. More on this later in the article. When it comes to customizing your Facebook cover photo, crop a branded image to 855 by 320 pixels. Here are some other important dimensions for Facebook’s interface.

Burberry's Facebook Cover Photo      Burberry’s Facebook Cover Photo

Louis Vuitton's Facebook Cover Photo            Louis Vuitton’s Facebook Cover Photo

Zena Caffe's Facebook Cover Photo

Zena Caffe’s Facebook Cover Photo

Take into account your now much smaller traditional profile picture and how this plays into your new cover photo. There’s been a lot of creative examples of cover photos over the last few months, so the opportunities are endless. Think outside of the box and make use of this worthwhile feature. Above are a few examples of  cover photos from Pages that have made their Timeline live such as Louis Vuitton, Burberry, Canlis and Zena Caffè.

2. A Smaller Profile Picture: The height of the profile picture has drastically changed, therefore it’s time to change your photo as soon as possible to reflect the new format. The appropriate dimensions for a profile photo are now 180 x 180. Try using just your logo or another image that quickly summarizes your brand.

3. The About Section: The about section has long been a part of your Facebook Page, but now it’s more predominately featured at the top of your Timeline. It’s important that you update this section of your Timeline, depending on the which of the two versions of the about section applies to your Timeline.

  • About Section for Timelines with Physical Location: If your Timeline is associated with a physical location (categorized as a local business), then it will look like this. It lists any Place Sub-categories an admin previously defined, your address, telephone number and your hours of operation. Fill out any of the missing information by clicking on the section and add what’s missing.

  • About Section for Timelines with no Physical Location: If your Timeline features a business without one physical location (your Page is not in the local business category), then it will look like this below. The section lets you add a description of your Timeline up to 255 characters. It’s important to be extremely clear and concise, giving first time visitors a clear understanding of what your Timeline is all about.

 

4. The Applications Banner: Replacing the photo banner at the top of the previous Facebook Page design, the new brands Timeline design highlights the applications added to a particular Timeline. The applications you previously had as tabs on the left hand side of your Page will now appear here on your Timeline in this banner. Admins can choose which applications to show in the 3 available slots in your banner. Choose the most important applications to be highlighted here, a custom application, videos, the public version of your Timeline insights and others.  You can and should customize the image for each of theses applications as well by clicking on the pencil symbol on the application box, then edit settings to choose a new photo. These images should be 111 x 74 pixels. All your applications can be seen here at the top of your Timeline, but to access the others a user most click the drop down menu. It’s unlikely these hidden applications will receive the same amount of visibility because there’s another click required to view them. Therefore, be selective when choosing what to highlight in your application banner.

 

 Butterfinger’s Facebook Application Banner at the top of their Timeline.

 

 

Here’s where you can swap out which 3 applications you wish to feature at the top of your Timeline.

This is where your old fan gate/landing page application will now live, making it obsolete as a way of converting new visitors into fans because it won’t be the first thing that’s seen when you land on a Timeline. There’s no longer an option in the Admin settings to select a landing page, your Timeline is your permanent landing page. This is where the cover photo will pick up the slack in terms of a fan gate, although it’s still important to fan gate your other applications and content encouraging a user to like your Timeline before they can access it.

5. Turn On/Off Timeline Messages from Fan: Fans now have the ability to privately message a brand’s Timeline through the new message feature located at the top right hand corner of your Timeline, above the application banner. As an admin, you can choose to turn this feature on or off. One advantage or reason to turn this feature on is so fans can report issues to your Timeline privately, especially issues dealing with customer service concerns about your products or services. It’s a way to deal with negative feedback by keeping the conversation off of your public Timeline, but still on Facebook in a private setting. To turn it on go to the Admin Panel, Manage, Edit Page and then to Manage Permissions.

A reason to turn off this feature would be if it become burdensome to check yet another place for customer feedback.  By keeping this feature off, you could limit where customers reach out to just your wall. I’d recommend turning this feature on to give your customers as many ways to reach out to you as possible, but you’ll have to decide if this feature is right for your Timeline.

6. Choose to Hide the “Recent Posts by Others” Section: Timeline now features a section at the top right that highlights a list of recent postings from fans. It’s suggested that you leave this visible to help show engagement across your Timeline, but many Pages in the past have only chose to make their own posts front and center in the past, therefore they may continue to do this in the future by hiding this section. When you’re in Manage Permissions, you can turn off the section of your Timeline easily.

7. Change the Default Visibility for Posts by Others/Activity Log: This is a similar feature that currently exists on Facebook Timeline for Profiles, it now allows a company to approve content posted about them before it goes live on their Timeline. Turn on this approval under Manage Permissions simply to have greater control of what is shown front and center on your Timeline.

 

The Activity Log for your Timeline is basically a list of every post or activity involving your Page in the past. You’ll see stories of photos, tags and more involving your Timeline. You can edit the content to be highlighted on your Timeline, changed the date, delete it and more depending on what you would to change this piece of past content, as seen below.

8. New Admin Panel Incorporates Notifications & Insights: Your Timeline notifications, insights, Timeline settings and private message inbox are all now available in one interface known as the Admin Panel located at the top of your Timeline, obviously only visible to admins. This new dashboard gives you a quick oversight over the 4 areas of administrating a Facebook Timeline and allows you to dive deeper into each section from here as well by clicking see all on the desired section. You can also invite your Facebook friends and email contacts to join your Timeline’s audience, as well as start a Facebook ad and use Facebook as your Page from here as well.

 

9. Add Milestones To Your Timeline: One of the most interesting aspects of Timeline for brands is the ability to go back and add past events related to the history of your organization. For instance, a pizza shop could add a milestone of their store opening in 1992 with a photo, then add another milestone about the addition of pepperoni pizza to the shop in 2000 with a status update. Adding these past events helps create a concise story-line for your brand, while really making use of the Timeline interface to it’s fullest. Simply go to where you would normally post an update to begin posting pass milestones. Before you can begin, it’ll require you posting a milestone of when you’re organization was first founded. Here’s some examples of  the milestones the New York Times and the Today Show posted on their Timelines for some inspiration.

An example of a milestone, as added by the Today Show’s Timeline.

10. Pin Your Posts: Brands can now choose to pin particular posts to the top of their pages for up to 7 days. This makes it easier to highlight important, newsworthy topics to the top of your Timeline for longer promotion and visibility. Go to a piece of content on your Page, click edit and then choose Pin to Top to have this piece of content featured.

http://www.lunametrics.com/blog/2012/03/05/facebook-timeline-guide-for-business/

25 Responses to “The New Features of Facebook Timeline: A Guide for Businesses”

Funny Pets says:

The new timeline kills user interactivity – highlights of the pages posts are shown in the timeline by default. Posts by visitors are hidden under the highlights tab or in the recent posts by others if selected.
Ihis means that user interactivity with the page is going to die!

Brian Honigman Brian Honigman says:

Thanks for chiming in. Timeline definitely has a new way of outlining feedback from fans than the previous Page layout. Time will tell how this changes the way fans interact with Pages.

Ali says:

What I don’t like is that you can’t change the photo on the very top of the page unless you upload another one to the wall! So annoying!

Brian says:

No landing pages may seem like a problem for getting the page liked, but I like the way LiveStrong does there page. The logo actually points to the like button and their apps without really pointing or making a call to action which is prohibited on cover photos. Must get to work on a cover photo now.

Brian Honigman Brian Honigman says:

You’re right Brian. The lack of a landing page just requires admins to think of new and creative ways of drawing in Facebook users to like their Timeline. Have a good weekend!

Trine says:

Thank you so much for the valuable information. However I have a question to the “About” section: How do I make a new line? I simply want to show my information on 3 lines instead of one long one???

Brian Honigman says:

Hey Trine,

Excellent question! I’ve seen that same issue on a few Pages. To fix this, you should be able to retype the information in the about section under your info tab and then save it. If this doesn’t work, let me know and share the link to your Facebook Page as well so I can take a look. Thanks, have a great day!

Trine says:

Hi Brian,
We have tried, we have searched the net and tried the shift+enter option and just cannot make it work, so any input/suggestion is more than welcome.
My FB site is:
http://www.facebook.com/pages/Amtril-brugskunst-og-gaver/100355973378118?ref=tn_tnmn

Sorry its all in Danish :)

Brian Honigman Brian Honigman says:

Thanks Trine!

I think I see what the issue is. Try adding another application to your application favorites on the top right hand side banner to force your about description to go on 3 lines. Right now you only have 3 applications displayed as favorite, when most Timeline’s have 4. Let me know if this works! :)

Carter says:

Does anyone know if the message feature 2-way? Can the business send a PM to a fan or only respond to a PM a fan sent?

Will social engagement tools be able to leverage this feature or will the brands have to have someone logged into Facebook?

In theory this is cool, but will it scale? If you are a large business with multiple IPs across Facebook it would be challenging to use the FB interface.

Trine says:

Hi Brian,
I am afraid adding another app does not help… And I encountered another problem as I can’t change the app icon photo. For the photo app I don’t even get the pencil in the right hand corner and for other apps it just gives me the options of add or remove,- nothing else.
What have I missed????

Brian Honigman Brian Honigman says:

Hey Carter! Thanks for submitting your questions. The messaging feature on Timeline only allows your Page to message a fan if they’ve messaged you first. At this time, third party tools don’t have the ability to utilize this feature, but I wouldn’t be surprised if they incorporated this feature in the near future.

Brian Honigman Brian Honigman says:

Trine,

That’s really strange. Are you an admin of the Page? That sounds like it might be the problem. To help solve this problem, email me and will work on it more. Thanks! honigman@lunametrics.com

ShaunAnthony says:

I trying to find out the best way to handle getting people to like my page. There use to be a recommendation page or review page to help track who helping you get more likes. Is there a new way to handle this?

Brian Honigman says:

Hey Shaun,

There’s still the recommendation feature, it’s just displayed on the lefthand side of your Timeline Page. Also, fan gating custom applications still works, which requires a fan to like your Page to access or view your application. Also holding contests is still another great way to gain a larger fan base. I hope that helps, thanks!

Trace says:

great article! thank you.

I as well am having problems with the ‘about’ section. It is currently blank even though I have a whole page filled with content under the ‘about’ link.

I keep retyping information and saving information but nothing helps.

Is this a facebook bug???

Susan says:

The new app bar shows “photos” first and the most recent photo loaded. How do you crop or load the photo so that it appears properly. Right now FB pulls a random area from the photo. MOst look awful on this highly visible part of a brand page.

Brian Honigman Brian Honigman says:

Trace, what category do you have your business listed under? If you switch it to another category, not a local business, the about section should appear correctly.

Susan, what’s your Facebook Page? There isn’t anyway to get a photo to show in that box other than the most recent photo you’ve posted on your Timeline. In terms of the proper size of images you should post to your wall with this smaller thumbnail in mind, try posting photos 403 x 403. Here’s a great posting on many other important Facebook dimensions for Timeline and more from DreamGrow: http://bit.ly/Herj35

Tracey says:

Hi there, I cannot post a photo to my business page as the business. It uses me as the person posting on the page? Also my ask a question and milestone tabs don’t show on my business page??

Hey Tracey,

Have you tried making use of the Pages app? You can find it in the App Store – just do a search for Facebook and you’ll see it. It’s the one with the Flag icon.

Best,
Dan

Tony says:

Hi Brian,

I hope you can help with this huge problem.

My profile picture does not show on any other pages on Facebook nor any other website. It is always a default blank picture. therefore, when I comment of post on any other page than mine, it is always the blank default picture.

I am the only admin for my Facebook page. Under Admin Roles, my photo is also blank.

How can I change everything to my profile picture instead of the blank default picture?

Any help would be greatly appreciated.

Lee says:

Same problem as Tony above…our profile picture is fine on on FB page but does not show on any other pages on Facebook nor any other website. It is always a default blank picture.

I am the only admin for my Facebook page. Under Admin Roles, my photo is also blank…any ideas, thx.

Hi Brian, I need to pull the ‘Posts by Others’ from my Facebook Page and display them on my site

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zivile says:

It is impossible to make that people will see my facebook page,just when they press like?