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Troubleshooting Your Facebook App

Facebook-Band-Aid

A lot of users have commented on an older post of ours detailing how to use the then-newly updated Facebook app for iPhone. To be specific, we’ve gotten about 40-50 comments (80 including our responses) asking for help with things like feature locations, how to delete posts, and a variety of other questions. However, the most frequently asked question, by far and away, dealt with posting content to Facebook pages in the iPhone app. If your posts on your page show up on your personal profile or vice versa, you’re in the right place. This post aims to detail a few quick ways to troubleshoot common problems with managing your Facebook page from the iPhone app, Android app, or Facebook’s mobile site. Unfortunately, when it comes to mobile Facebook hasn’t been as on the ball as they could be (hence the $1 billion dollar acquisition to play catch-up), and both their mobile site and mobile apps can be very buggy. Here are a few steps you can take try to fix any issues you might run into.

1. Reinstall the app

Although a bit time consuming, this is also the easiest way to troubleshoot things. Log out of the Facebook app on your phone, uninstall it, reinstall it, then log-in. Test the problem you’re having – no dice? On to the next step.

2. De-admin yourself

This requires help from a friend (or two Facebook accounts). What you’ll need to do is have the second account become an admin of your Facebook page. That person will then go to the page, select the ‘Manage’ tab in the admin panel, then click ‘Manage Admins’ on the right side of the page. Then, they simply remove you as an admin by clicking on the ‘X’ next to your name and photo.

Remove-Admin-X

Log out of your account, then log back in and confirm you’re no longer an admin on your page, and then have the other person add you back in to the list of admins. Refresh your page and then test the problem you’re having.

3. Use the mobile site

If neither of the other two solutions did the trick, you’ll have to try using the mobile site. Unfortunately, the mobile site is not as fully featured as the mobile apps can be, but it usually mirrors their available features pretty closely. To use the mobile site, simply navigate to facebook.com on your mobile browser – it will automatically redirect you to the mobile version of Facebook, which should look pretty familiar once you’ve logged in. Test your problem again, and if you’re still not having any luck, fear not – there’s an almost catch-all solution.

4. Use the desktop site on your mobile device

If none of the other steps you’ve taken have done the trick, you’re going to need to use the desktop site on your mobile browser. To access the desktop version, all you need to do is go to facebook.com on your mobile browser, click the three horizontal bars to pop out the side panel, and scroll to the bottom of the menu. There, you’ll seek the words ‘Desktop Site’ at the very bottom, to the right of your language preferences.

Desktop-Site-Link-Location

Select it and the site will reload as though you were on your home computer or laptop. On Android Phones, you’ll be able to upload photos, videos, and do anything else you normally could do from your desktop. However, iOS devices will have limited access to features like uploading photos. This means you’ll still be able to share links or status updates that might have previously posted to the incorrect profile, just no photos. It’s a cumbersome method, but it will guarantee your content gets uploaded properly and not inexplicably dumped onto your timeline.

5. Access your desktop using a remote viewer

This is the most radical of the options available to you, but I’ve resorted to this method before to upload content when Facebook was being especially finicky. You’ll need to download a free remote viewer to both your mobile device and your computer – I suggest TeamViewer, as it’s free, excellently supported, and has clients for iOS, Android, Windows, Linux, and OSX. After you install the app, you’ll be able to remote access and control your computer. Access Facebook through there and you’ll definitely be able to get your content where it needs to be.

Have an alternative solution, or a question? Let us know in the comments.

http://www.lunametrics.com/blog/2012/05/09/troubleshooting-facebook-app/

13 Responses to “Troubleshooting Your Facebook App”

Marian Smyth says:

After cancelling Facebook app for iPhone (because it was
Frozen) I cannot reinstall, as it’s telling me ‘installed’ any suggestions
Please?

Hey Marian,

You might want to try rebooting your phone, if you haven’t already – let me know if that does the trick. If not, I’ll shoot you an e-mail and we’ll see what we can come up with!

Cheers,
Dan

Frank says:

Here are links to iTunes explaining each app. These are official Facebook apps.

You can sign into any of your Pages and post as that Page to your wall and other Pages walls.

Link to the Pages app
http://itunes.apple.com/us/app/facebook-pages-manager/id514643583?mt=8

Link to the Camera app
http://itunes.apple.com/us/app/facebook-camera/id525898024?mt=8

lisa randall says:

slotomania will not load friends or free spins only loads partical facebbok says facebook needs refreshed.

Therese Matthews says:

Of I uninstall THE Facebook app on my iPhone and IPad in order to fix it ( it turns off almost as quickly as the icon opens ) will I lose my photo albums, etc??

Facebook Likes says:

Wonderful article! That is the kind of information that are meant to be shared across the internet.
Disgrace on Google for no longer positioning this
put up higher! Come on over and talk over with my site .
Thank you =)

Tessa says:

Every time I login to Facebook on my iPhone it boots me off no matter if it’s through google or the app. I cannot “like” or “comment” to anything. If I’m on a computer it does just fine. I’ve also tried uninstalling the app and rebooting my phone. I still have the same results even through google before I even reinstall the app. I’ve also tried deactivating my account (but not permanently) to see if that would solve anything…NOPE. Can you help?

Melissa says:

I have the same problem but on my iPad. If you find out how 2 fix the problem please let me know.

Vicki Howe says:

everytime I go to Facebook on my android it shuts off and I cant correct it. i shut my phone off to reboot but no success. i dont know what to do, please help me. i dont want to lose my photos.

Monika Flis says:

Hi there,

since quite some time I am battling with my FB.
I cannot write comments, my pic is automatically under each info, I cannot add comments or pictures. Please help

Peggy clark says:

Trying to get Facebook on my Acer not my cellphone help

Katrina says:

I need some help with the FB app on my iPhone. I administer a few pages as well as my personal page. Since my personal page has “liked” one of my other pages, those status updates, etc show up on my personal news feed. When I click to comment on these updates, it wants to post as that page, not my personal page. How do I correct this? I know how to deal with it on my laptop, but can not find how to switch this on my iPhone. I have since installed the facebook pages app where I can easily update my other pages. I want my iPhone FB app to be strictly for my personal page – all postings, comments, etc as my personal page. Help!

melvin says:

forgot my password on my iphone. do i need to contact apple or can you help me