Upcoming LunaMetrics Seminars
Pittsburgh, Jan 12-16 Boston, Jan 12-16 New York City, Jan 26-30 Denver, Feb 9-13

Four Essential Rules to PPC Remarketing

This post was originally published on the Trada blog, and has been updated to reflect recent changes to Google AdWords.

TargetIf you work in Paid Search, you know that the term “Remarketing” (often referred to as “Retargeting”) is all the rage right now.  What often happens when buzz-words take wind, however, is misuse by marketers.  Advertisers are often so anxious to take advantage of these new tools or offerings that they don’t truly polish off the effort, and therefore get results that are less than desired.  This has become commonplace with remarketing – advertisers see, advertisers implement, and advertisers love; but they forget that they should set limitations to their remarketing efforts.  Don’t abuse Remarketing!  Here are 4 Rules (and a few how-to’s) to follow when implementing remarketing in your AdWords campaigns.

1.Does this Apply to You, or are you ’N/A’?

Let’s face it, remarketing is exciting and with the constant evolution of Google, it’s become easy to both set up and measure.  Advertisers love the idea of getting their ads in front of someone who has already visited their website, automatically assuming it’s right for their business – but is it right for yours?  On top of capturing potentially lost sales, remarketing is great for use in cross-selling and up-selling products, to name a few;  but before implementing remarketing in your account, make sure it applies to your ultimate goal(s).

2. Exclusions Exclusions Exclusions!

The key to remarketing is to remarket to those people who have not yet made the purchase/conversion/lead you are ultimately hoping for.  There are obviously issues that can arise here, such as not being able to appropriately exclude those customers who converted in person; however, it’s essential that marketers do what they can on their end to exclude to their best abilities.  Consider the following scenario:

Company A sells shoes.  Company A has remarketing campaigns running to target those who have reached the athletic shoes page.

What happens more often than not in this situation is that this is where Company A will leave their remarketing efforts, in an almost “unfinished” state.  This scenario needs to be completed, by implemented another factor known as exclusions:

Company A excludes their remarketing ads from showing to those people who have already purchased shoes.  How is this done?  It’s rather simple – you’ll create a remarketing group for those people who have reached the Purchase ‘thank you’ page (generating a code to be placed on that page), and then take the effort a step further by setting this remarketing group as an excluded audience, ultimately telling Google NOT to remarket to them.

a. Set up a remarketing list as you normally would through one of the options AdWords offers on the Display Network tab, by clicking on the Display Network tab, clicking “Interests & Remarketing,” then “Change Display Marketing.”  The original option is to generate one tag to place on an individual page, but Google now offers the chance to generate one code to place across your entire site.  Once the tag is placed, advertisers can “define lists” based on URLs that contain/include or do not contain/include certain characters or words.  Choose the campaign and ad group in which you want to apply the exclusion.  This time, however, setup will be different because you are setting the list for those people you do not want to market to (i.e. those who have reached the conversion ‘thank you’ page).  Be sure to name it something easily identifiable, such as “Purchased – Exclude” or something of the sort.

If you generate one code, this will be placed on the thank you page of the conversion you want to exlude.  If you place a code across the entire site, you can define a list based on URLs containing the words ‘thank you,’ or ‘confirmation,’ or whatever phrases apply to your site.

b. Next, we will set this remarketing list as an excluded audience.  On the Display Network tab, click “Exclusions” at the bottom, followed by “Interests and Remarketing.” Select the appropriate ad group and campaign, then choose ‘Remarketing Lists’ from the drop down box.  The remarketing list/group you created for your site’s ‘thank you’ page (to be excluded) will appear in the list.  Add this list and click “save.”  Note: I recommend setting exclusions for this purpose at the campaign level.

 

c. Remember that for any remarketing (inclusions or exclusions) to work, you must add the Google-generated code to the appropriate page on your website!

For advertisers that are using remarketing to cross-sell products, exclusions may not be an option, but confirm this before simply not trying it at all.

3. Use Frequency Capping

Regardless of whether or not you are using exclusions, frequency capping should be used as well; in fact, I have run into almost no situations in which frequency capping shouldn’t be used.  If you’re not familiar with frequency capping, it’s the ability to limit the number of times a unique user sees you ad.  This can be set at the campaign level, ad group level, or ad copy level, and can also be set by number of times per month, week, or day.  If you do not set any frequency capping, one user has the ability to see your ad hundreds of times a day (or more), which will bring terrible results!  I like to set my frequency capping at around 5 times per day per individual ad, but this can vary greatly based on the number of ads you are running, etc.  Frequency capping options can be found on the Settings tab.  Under advanced settings, click “Ad delivery: Ad rotation, frequency capping.”  Here is where you’ll be able to set your frequency parameters.

 

4. Don’t be afraid to limit that traffic!

Utilize contextual targeting to have your ads show to those who previously visited your site while they are actively showing interest.  This means that your ads will only show on sites that Google thinks are relevant to the keywords you are contextually targeting.  (For example, remarket to someone who viewed the athletic shoes page while they are viewing a page on the Google Display Network that has text around athletic shoes, working out, etc.)  Use placement targeting in the same way, to define pages on the Display Network that are relevant to the product or service you are remarketing for.

Remarketing provides advertisers with amazing capabilities to capture potential conversions that could have once been lost.  It’s important, however, to make sure you do not abuse the remarketing tool by scaring off past visitors.  Take the time to set some boundaries for your remarketing efforts, to capture clicks and sales as efficiently as possible.

Has your business utilized remarketing in your online campaigns, or have you experienced in first hand? Let us know your thoughts in the commments.

http://www.lunametrics.com/blog/2012/05/14/essential-rules-ppc-remarketing/

10 Responses to “Four Essential Rules to PPC Remarketing”

Mike Du Toit says:

Thank for the awesome article! I’m not really for using the display network; I’ve always experienced a much lower visitor quality on visits from the Google Display Network than visors coming from Search and search partners. It could just be a demographic thing, have you experienced the same?

Brittany says:

Thanks for checking out our blog, Mike! Yes, the type of visitors you will see from the Display Network will be much different from those on the Search network. When using the Google Display Network, you can almost always expect lower click-through rates and conversion rates, as the Display network is not as much of a “direct response” driver as the Search Network is.

Let us know if you have any other questions!

Mike Du Toit says:

Thanks Brittany, LunaMetrics rocks, I always check on the blog and G+.

Brittany says:

Thanks Mike, so glad we can help!

mike says:

questions… a users does NOT have to click on a display ad for Google to cookie them correct? They only need to see it…correct? So assuming that is correct… if I build a remarketing list of everyone that saw my display ad…and that person returns later…WITHOUT clicking on the re marketing ad… maybe he bookmarked, maybe he remembered URL and typed it in, maybe he comes again from an organic search result… he STILL will be measured in my analytic s and ad-words dashboard as a member of that retargeted group correct?… EVEN THOUGH he never clicked on any paid ad correct?

Brittany Baeslack Brittany Baeslack says:

Hi mike,

Thanks for stopping by the LunaMetrics blog! You are correct, a user does not have to click a Display ad (or any ad for that matter) to receive a cookie. Therefore, he would still be measured as part of the remarketing group.

Hope this helps!

Brittany

Olivier says:

Mike,

I have similar issues of visitor quality with GDN campaigns (remarketing and display). High number of clicks, few conversions: very bad cost/revs.

Trying to fix this by combining remarketing + keywords (specific reach, so only intersection) in order to show ads while users actively interested. However, 2 problems:

1) KEYWORDS: Not sure about nature of keywords in GDN: shall I use same as in similar Search campaigns (ie. go for Match), or use vague keywords for Google to match based on “theme”? Been using Keyword tool and going for “theme”, but not great results and following issue

2) TRAFFIC: switching to specific reach pretty much kills all traffic. Surely understanding issue (1) properly could alleviate this problem

Would appreciate any help and thanks for posting Brittany!

Olivier

Brittany says:

Hi Olivier,

Unlike the Search Network, keywords used in the Display Network are all read as “broad” match, therefore it is best to stick to themes in order to reach the correct audience. If layering keywords into your Remarketing efforts doesn’t seem to be doing the trick, you could try layering in Topic or Interest targeting.

Hope this helps!

Brittany

Elmer Bonatti says:

Very good site thank you so much for your time in writing the posts for all of us to learn about.

Steven says:

Hi Brittany,

hmmm. thanks for the post.
I can’t agree with two or your answers in this thread.

1. Per my knowledge, a person has to visit a page which loads a remarketing script, before this person is added to a remarketing list. If you have any other infos, maybe you could post the google reference.

2. Since a few months, keywords in GDN are treated the same as in the search network. That means, Google does keyword matching on the display network now See the official post from earlier this year:

http://adwords.blogspot.de/2012/03/better-way-to-buy-display.html