Reverse Goal Path: An Underappreciated Google Analytics Report
You probably already know about the Funnel Visualization and Goal Flow reports in Google Analytics. They’re a great way to understand how users complete (or don’t) some kind of process on your website, such as filling out a series of forms, like a registration or checkout.
Sometimes, though, there isn’t a clear path. On this site, for example, we have a contact form that doesn’t just appear on one page, it appears in lots of pages, and this isn’t an uncommon feature of lead generation sites. Likewise, sometimes people say things like, “Well, page X is our goal. But you can actually get here either by going A > B > X, or by A > P > Q > X, depending on what options you choose.” How do we know which way people got to X?
The Reverse Goal Path is a report that helps fill in these details. You’ll find it under Conversions > Goals in the left-hand navigation in Google Analytics, and like all the goal reports, you can select a particular goal you want to see from the drop-down at the top. It’s very simple: it gives you the goal completion URL and the URL of each of the 3 pages that came immediately before. You don’t have to predefine a funnel or anything, it simply looks 3 pages back in the visit and tells you what they were.
So here’s an example from our contact form. The first column is the “Goal Completion Location”, which in this case is always /about-us/contact/thank-you/. Then each of the subsequent columns walks back one page, telling us whether someone was on the home page, the contact details page, the client list, etc. No funnel necessary!
Of course, this report only tells you about completed goals, not abandoned ones, so it’s not as if it replaces the funnel or goal flow reports. But it can be a handy way to fill in information that funnels might not otherwise help you with.