Which Google Analytics Attribution Model Should I Use?/
December 4, 2017
Like with many questions we face with Google Analytics, we don’t have a “one model to rule them all” answer when it comes to attribution models, and that’s a good thing. A great feature of Google Analytics is your ability to customize the reports to your needs, and attribution models are no exception! This blog will go through the options and some examples for each one so you can make a well informed decision when building your reports.
But first, what is attribution? and why are there different models that I need to choose from? Simply put, attribution in the world of Google Analytics is giving credit for completing something or visiting the site, to some type of source and/or campaign. Google Analytics has two main areas that it uses attribution for: sessions and conversions (conversions being goals and Ecommerce). This blog is a part of our Attribution series, so we’ll be sprinkling links to other posts throughout. For a broader overview, check out Alex’s post:
Published: December 4, 2017
For attributing general traffic and conversions in the standard reports, Google Analytics uses something called Last Non-Direct Click attribution. It’s important to understand this as the default for all of the standard reports.
Published: December 4, 2017
The model comparison tool that I will be covering will look specifically at attributing goal conversions and Ecommerce transactions to different sources.
If you read through this blog and still aren’t sure which attribution model to use after, don’t worry! You can change your mind about which one to use, and even compare different models side by side. The Model Comparison Tool does not change the data in any way. It simply tells you how much each channel contributed to a conversion, based on how you feel your conversion cycle functions.
If you would like to follow along in Google’s public data on the Google Merchandise Store, and do not yet have access to it, visit our blog on this account and all the ways you can benefit from being able to review the data.
Let’s begin! To find the attribution reports, follow the menu options for Conversions -> Attribution -> Model Comparison Tool. You first need to have goals and/or Ecommerce data available in the view, otherwise Google Analytics will not have anything to attribute your traffic to.
Once you are on this report, you will see a drop-down that let’s you chose which model you would like to view or compare. We have quite a few options! Don’t worry, we will review each one so you can determine which model will work best for you.
Last Non-Direct Click
This is what is used in the Google Analytics reports by default, and most people are okay with it for daily reporting needs. This method gives credit to the last known campaign or effort that a user entered from before converting. You can think of it as the last piece of marketing that convinced the user to convert.
For example, let’s say you start both an email campaign and an AdWords campaign on a Monday. I, the consumer, click on your email campaign on Monday, and then your AdWords campaign on Tuesday, then make a purchase on Friday after navigating directly to your site multiple times on Wednesday. Which marketing attempt gets all the credit under Last Non-Direct? AdWords.
But what about the email campaign? Without that, I would have never known about the sale you were having and I wouldn’t have searched for your site, right? If you find yourself asking that question, Last Non-Direct may not be for you in this situation. In this case, the last marketing effort that I saw was the AdWords campaign, and all of the direct visits after that are ignored.
This model is normally good for sites that have a very quick conversion cycle, like online clothing stores, because people can convert quickly and frequently and are normally convinced, or not convinced, by the latest marketing offer they saw.
Golden Nugget of Knowledge:
Here is a little golden nugget of info for you regarding other GA reports and this attribution method: If you run a campaign for a set period of time, you may still see the campaign come up under Acquisition -> Campaigns -> All Campaigns for a few months after it closes. Why? Because the campaign report looks at the number of sessions you have within that designated time frame, and then shows which campaign they came from most recently under Last Non-Direct Attribution. This will continue to appear in your reports until those users enter through a new campaign, or until the 6 month standard campaign timeout has ended.
Last Interaction is similar to Last Non-Direct, but it includes direct! Using the same timeline as above (Monday – email click, Tuesday – AdWords click, Wednesday – direct, Friday – direct & convert) the credit will go to direct.
I don’t see this method used too often because people want to know which marketing effort the user interacted with before converting, not if they just typed in their URL and converted. However, if you just want some quick metrics on where users came from most recently, this attribution model has the answer for you!
Last AdWords Click
After looking at the other models, this one is probably pretty clear. Last AdWords Click will give the conversion credit to the last AdWords campaign that the user clicked on, even if that same user clicked on a few email campaigns after AdWords.
Why would you look at this one if a later campaign is what convinced me to convert? Well, AdWords has a clear cost for those clicks, so you can see a return on that spend amount. Email campaigns have associated costs too, like the labor costs of creating, deploying, and maintaining that campaign, but you probably don’t have those exact costs ready at your fingertips like you do for AdWords.
For more information on conversions and AdWords, check out our blog on the differences you should expect to see!
This is the “How did you hear about us?” model. First interaction attribution, or first click attribution, could be a good option for new companies and websites because in the beginning you really need to get your brand out in the market. After all, no one can complete a conversion with you if they don’t know about your company.
Let’s say I want to buy some sweatshirts. I normally look in the same places for new options, then either purchase then or wait for things to go on sale. Your company just started and sells clothes, so you run AdWords and a number of social media campaigns to get the word out, then I click on your Facebook ad and purchase two weeks later after seeing other ads on Google and Instagram. Facebook will get the conversion credit for this because that is how I was introduced to your company.
In contrast to the others that refer to “Last (something)”, this looks at all the efforts that a user interacted with before converting. This can work with larger conversion cycles because there probably wasn’t just one piece of marketing that closed the deal for a consumer, rather it was a long period of exposure and consideration.
Does this sound more like how your conversion cycle sounds? Great!
This model looks at each method that the user entered from and assigns an equal amount of credit to each one. Let’s say I click on 3 emails and 2 AdWords over 4 months before converting. Each one of those efforts gets 20% of the conversion credit.
Similar to the Linear model, Time Decay looks at all of the marketing/campaign efforts that a user entered from leading up to a conversion. The main difference between this one and Linear is that the older the marketing campaign, the less credit it will receive and the most recent entry will get the most. This method can also be used for conversion cycles that take a long time.
This model fits when you believe that each touchpoint is important, but after awhile, historic marketing efforts become less important as they are forgotten.
Personally, I prefer Time Decay over Linear if I have to choose between the two.
Do you like the idea that First Interaction tells you how a person heard about you, and Last Intereaction tells you what finally closed the deal, but want a hybrid of the two? Then this is for you! By default, the first and last interactions will each receive 40% of the conversion credit, and the remaining 20% will be spread evenly across all of the interactions in the middle.
If none of these fit your fancy, you can create a custom attribution model to apply to your reports! Within the custom menu, you can select one of the other models and use it as a base, then tweak it to your liking. When I am in this section, I normally use the Time Decay and Position Based models as a starting point, then modify how I want the credit to be distributed, or how long a campaign can live in the report before it is removed.
Data-Driven (For 360 customers)
Data-Driven Attribution is extra special. Instead of a standard model, this is an algorithmically-generated model that is available to Google Analytics 360 customers and looks at all the touch points that users have before converting. Google’s algorithms then reviews the data and determines which channels were the most effective across the large group, and at which point they are most effective.
This is not a static model like the others, but a model that changes as your data changes to monitor the most effective channels for your site.
In order to use the Data-Driven model in Google Analytics, you must first be a Google Analytics 360 customer, and also meet the following requirements over a rolling 28 day cycle:
- 400 conversions, per type, with at least two interactions per conversion
- 10,000 paths, which is roughly equivalent to 10,000 users on your website. Note that single users may create multiple paths of navigation.
Dorcas covers Data-Driven Attribution and some of the key differentiators in her post, as well as how to get the most out of the feature with a smart Google Analytics setup.
Published: December 4, 2017
For more information on GA 360’s Data-Driven modeling, visit this link to Google’s support documentation. Continuing with the “no one model to rule them all” idea, Google is working on a new product, Google Attribution, which will allow all Google Analytics users to connect other Google Products, like AdWords and DoubleClick, to a custom model that will help with current attribution questions, and help predict future conversions. Alex talks more about these new products in his article.
Published: December 4, 2017
So… Now What?
You have so much data, and so many ways to look at it. Now you have different ways to give credit for completing different actions on your site, but what should we do next? Use it, of course! Here is an example for you: you may spend a lot of time sending out emails to bring people back to your site, and maybe you also pay for a lot of social media campaigns. Do you want to see how they are working? I am sure you have already looked at your campaign report to see which email/post is helping the most, but now you can compare emails to your social media efforts, for example, and make decisions on how to spend your marketing budget in the future.
In the end, these reports should help you make business decisions – so happy reporting and planning, everyone!
This blog is a part of our Attribution series, check out all the posts in the series below: